Privacy Policy

Effective Date: June 2026

1. Information We Collect

We collect the following personal data when you use our services:

Account Information: name, email address, phone number, business details, and password (encrypted).
Profile Data: profile picture, address, state, LGA.
Transaction Data: order history, invoices, payment status.
Usage Data: IP address, browser type, pages visited, and login timestamps.
Communication Data: messages sent through our contact forms or support channels.

2. How We Use Your Data

We use your information for the following purposes:

To provide and maintain our distributor and customer portals.
To process orders, invoices, and payments.
To send administrative emails (order confirmations, status updates, invoices).
To improve our website and customer support.
To detect and prevent fraud, abuse, or security incidents.

3. Data Security

We implement industry‑standard security measures:

All data is transmitted over HTTPS.
Passwords are encrypted and never stored in plain text.
Firestore database is protected with strict access rules.
API endpoints require Firebase‑issued JWT tokens for authentication.
User‑generated content is sanitised before rendering (DOMPurify).

4. Data Sharing

We do not sell your personal data. We may share anonymised, aggregated statistics with partners. We only share data with third parties when required by law or to provide our services (e.g., Resend for email delivery).

5. Your Rights

You have the right to:

Access, update, or delete your personal data.
Object to processing or request data portability.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@elydeoil.com.

6. Cookies

We use essential cookies for authentication and to remember your preferences (e.g., "Remember Me" on login). We do not use tracking or advertising cookies.

7. Changes to This Policy

We may update this privacy policy periodically. The latest version will always be posted on this page with the effective date.

8. Contact Us

If you have any questions about this policy, please contact us at:
📧 privacy@elydeoil.com
📍 ELydeOil, Plot 12, Oil Zone, Lagos, Nigeria